We all hate fine print, but please! Read these terms.
ALLERGY WARNING: We own cats and cannot guarantee suits to be free of cat hair!
You must be 18 years or older to commission us.
We have the right to decline and cancel commissions at any given time (see Section 2: Payment about refunds).
All contact will be established through email only.
We retain the right to showcase photos of any in-progress and completed projects.
Projects that need to remain private will be charged an additional 200% of the total price.
We decline commission inquiries for copyrighted characters.
We will not work with deadlines, no exceptions.
We only accept PayPal for transactions.
All payments are to be made in United States Dollars (USD).
Payment plans are only accepted for items exceeding $250.00:
a) A 30%, non-refundable a deposit is required prior to installments.
b) The remaining balance will need to be paid within 6 months, with monthly installments.
If the invoice has not been paid within the 6-month timeframe, a 4% interest will be charged with the total per month missed. (I.e $1000 head, 7th month is $1040, 8th is $1081.6 etc.)
Deposits are non-refundable, in neither form of payment or materials.
The commission will be canceled if the deposit has not been paid within 7 days of invoicing.
If progress on the project has been made, refunds are subject to how much work has been completed.
The customer has the option of a refund of the installments OR partial refund and gets unfinished work shipped to them. If a refund is provided, we retain the right to complete the project and sell the finished product(s).
Refunds can take a variable amount of time to process. Estimates are:
<$200 will take a month.
$200 – $500 will take 4 months.
$500+ will take 5 months and up.
All measurements are to be provided in inches.
The following measurements are required: Handpaws: A trace of your hand halfway to elbow, with added measurements. Armsleeves: Measurements from the measurement page. Feetpaws: Pair of shoes, no open toes like sandals. Bodysuit: Duct Tape Dummy
You can find instructions on the measurements page as to how and where to measure.
A new duct tape dummy may be required if the one provided is inaccurate or unusable.
A $50.00 fee will be charged if your DTD isn’t taped back together as instructed.
Measure everything twice, just to be sure, to avoid inaccurate measurements.
The queue will be completed in the order it is listed, but is subject to change.
Customers will be appended to the queue once the commission has been fully paid.
Work will only start once everything is paid off.
Smaller tasks, such as tails, handpaws, etc., may be done in between larger ones (e.g. partials/fullsuits).
Project completion can span from two months to two years depending on queue length.
All information submitted in a quote form will be assumed to be correct. Corrections will need to be provided by the customer before work is started.
Customers may change simple patterns or colors before a project is started and materials are ordered.
Changes in complexity or design may result in additional fees or project cancellation.
Revisions to completed work are subject to approval and fees, unless we are at fault.
Specific fabrics desired by the customer should be specified as soon as they receive their quote. Otherwise, we will show a few fabric options to choose from. A fee will be applied if the customer decides on materials that are double the normal price.
Completed suits have a 90-day warranty. (see Section 6.3 about unauthorized modifications)
Requested repairs beyond the 90-day warranty are subject to repair costs.
The 90-day warranty is subject to termination if unauthorized modifications have been made to the product(s).
Shipping is to be covered by the customer to and from Cawstumes.
Repairs prompted by mishandling a completed product (e.g. tearing off an ear during roughhousing) may result in warranty termination.
We ship worldwide from MA, USA.
Shipping cost is not included in the quote or any of the listed prices on our pricing page.
We ship with USPS and all packages will require signature confirmation within the US.
A tracking number will be provided for each shipment.
We are not responsible for custom fees; the customer is responsible for understanding their import laws.
We are not responsible for lost shipment. Each item is insured up to the cost of the project by shipping companies, they are liable and will cover loss and damages.
Shipping will be done through our PO Box. Local pick-up/drop-offs are not available.
Projects are only shipped once completed; we will not ship individual parts.